Refund policy
📃 Returns & Refund Policy
At virtualsinner.com, customer satisfaction is important to us. Due to the nature of our international fulfilment partnerships, we operate a limited returns policy.
📦 Returns Eligibility
We accept returns for the following reasons within 14 days of purchase:
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The item is defective or damaged
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The item is sent incorrectly (wrong size, colour, or product)
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Change of mind, where the item is unused and in its original packaging
Restocking fee:
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A 20% restocking fee applies only to change-of-mind returns.
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No fee applies to defective, damaged, or incorrectly sent items.
🚫 Non-Returnable Items
Due to hygiene and safety reasons, the following items are final sale and cannot be returned:
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Earrings and pierced jewellery
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Beauty, skincare, or personal care products
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Intimate apparel
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Print-on-demand apparel
📸 Reporting a Problem
If your order arrives damaged, defective, or incorrect, contact us within 3 days of receiving your order at info@virtualsinner.com with:
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Your order number
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A clear photo of the item and packaging
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A description of the issue
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A clear photo of your receipt
We will review your request and offer a refund, replacement, exchange, or store credit where appropriate.
🔄 How to Return an Item
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Returns must be unused and in original packaging (for eligible items)
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Returns labels will be provided where applicable
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Send your item to the address provided by our support team
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Allow up to 7 days for your refund to be processed after we receive your item
Customers can manage returns here:
https://account.virtualsinner.com
⚠️ Shipping & Duties on Returns
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Customers are responsible for return shipping costs unless the item is defective or incorrectly sent
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International returns may be subject to customs fees, VAT, or import taxes, which are the customer’s responsibility
Legal Entity
VirtualSinner is a trading name of PHUNKYN LTD
Company No: 16483047
Registered Office: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE