Shipping policy
📦 Shipping Policy
Thank you for choosing virtualsinner.com. We partner with trusted fulfilment providers to ensure your order arrives safely, quickly, and in style. Here’s everything you need to know about how your order travels from us to your doorstep.
Order Processing
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All orders are carefully processed within 1–3 business days.
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Orders are not processed or shipped on weekends or public holidays.
Shipping Destinations & Estimated Delivery
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–5 business days |
| International | 4–14 business days |
Please note: These are estimated delivery windows provided by our fulfilment partners. Actual delivery may vary due to customs clearance, courier delays, or unforeseen circumstances.
Shipping Costs
We offer free shipping on all orders. No hidden fees — ever.
Customs, Duties & Taxes
Orders shipped outside the United Kingdom may incur customs duties, VAT, or import taxes. These are determined by your local customs authorities and are the responsibility of the recipient. VirtualSinner cannot influence or predict these fees.
Order Tracking
Once your order ships, you’ll receive an email with tracking information. Please allow up to 72 hours (business days) for tracking details to become active.
Shipping Issues
If your order hasn’t arrived within the expected timeframe, or if tracking shows a delivery issue, contact us at info@virtualsinner.com with your order number. Our team will assist promptly to ensure a smooth experience.
Contact Us
For any questions about shipping, delivery times, or your order status:
📧 info@virtualsinner.com
Legal Entity
VirtualSinner is a trading name of PHUNKYN LTD
Company No: 16483047
Registered Office: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE